High performance teams don’t just happen; they are developed. Like us, teams can’t expect to be fit and able to perform at their peak if they never work at it. The Power-Up Your Team development process is based on the book Improving Healthcare Team Performance and moves your team from where it is to where it deserves to be and ensures that your team will achieve:
- Greater commitment, energy and follow through from team members.
- Improved communication, openness and trust among team members.
- An understanding of what is required in order to consistently function as a high performance team.
- New practices and behaviours that move the team to the next level of performance.
- Motivated team members working toward common goals.
- The tools needed to ensure desired change occurs and team performance is kept top of mind.
Traditional courses and workshops have frequently not resulted in improvements hoped for in spite of the time and money invested in them. Participants are often given too much new knowledge at one time and don’t have the opportunity to apply it quickly enough. Once back on the job the learning isn’t reinforced or built upon and so much of it is quickly lost. This program is designed to overcome each of these challenges so that new knowledge and skills can quickly make a difference to the individual and the organization.
The Team Development Process
- The Healthcare Team Fitness Test
The Team Fitness Test is an assessment that measures the 7 critical elements of high performance healthcare teams and identifies a team’s present strengths and growth opportunities. Like individuals, each team is unique. Each has its own fitness profile, depending upon the strengths and mix of critical team characteristics. In order for a team to become even better than it is, the goals to be achieved must be clearly understood. Team members usually have ideas as to what could be better in their team. Few, however, have specific knowledge of what is required for high performance teamwork. Therefore, even when a team is consciously trying to improve, critical aspects that may be blocking team performance are often overlooked. The Healthcare Team Fitness Test ensures that team members understand what creates high performance teamwork and focuses the team’s attention on the areas that will bring the greatest return.
- The Team Workshop
Team members participate in a fast paced, energetic process in which they examine their team profile, come to understand their strengths and weakness and their underlying causes, identify behaviours and practices that will quickly increase the team’s performance, and make commitments to move the team forward. The process is lead by Nicole Bendaly, the co-author of Improving Healthcare Team Performance who will challenge thinking and provide coaching for the team and individual members as appropriate.
- The Action Report
Nicole Bendaly will meet with your team to present the action report which recaps the group’s commitments and importantly adds the coach’s observations and recommendations for the team. During this session the team identifies and commits to practices that ensure the changes will "take" and the development process will be ongoing.
- Learning that Sticks
The team participates in ongoing team development through a number of channels over a 2 month period so as to ensure team development is maintained and kept a priority. The process includes webinars, team coaching, and additional tips and tools delivered regularly to the team via email.
- The Fitness Test - Round 2
Approximately 4 to 6 months after the workshop your team will once again complete the Healthcare Team Fitness Test. The team and their coach will meet to check progress, reinforce commitments, and make any additional decisions required to continue to move the team ahead.